Refund Policy

At helpvape.com, we value your satisfaction and strive to provide you with the best disposable vape products from leading brands such as Al Fakher, Waspe, Vapme, Bang Box, RandM Tornado, and many more. We understand that sometimes returns are necessary, and we want to make the process as smooth as possible for our customers.
 
7-Day Return Window
 
We offer a 7-day return window from the date you receive your order for eligible returns.
 
Return Eligibility Criteria
 
To qualify for a return, items must meet the following criteria:
  • The item must be in its original condition and unused.
  • All tags must be intact.
  • The item must be in its original packaging.
  • A proof of purchase or receipt is required.

Initiating a Return

 
To initiate a return, please contact us at [email protected]. Once your request is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that unauthorized returns will not be accepted.
 
Damaged or Incorrect Items
 
Upon receiving your order, we encourage you to inspect it carefully. If you discover any defects, damages, or discrepancies, please notify us immediately so we can resolve the issue promptly.
 
Items Not Eligible for Return
 
Certain items are non-returnable. These include:

  • Perishable goods
  • Custom items
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

If you have questions about the eligibility of specific items for return, please feel free to contact us.

 
Exchanges
 
For exchanges, the most efficient method is to return the original item. After your return is approved, you may proceed with a separate purchase for the desired item.
 
European Union Cooling Off Period
 
Customers located in the European Union are entitled to a 14-day cooling-off period during which they can cancel or return their orders without providing a reason. To be eligible for this cooling-off period, items must be unworn, unused, with tags attached, and in their original packaging. A proof of purchase is also required.
 
Refund Process
 
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please keep in mind that additional processing time may be required by your bank or credit card company. If more than 15 business days have passed since approval without receiving your refund, please reach out to us at [email protected].Thank you for choosing helpvape.com. Your satisfaction is our top priority!